Welcome to Hazelnut House's FAQ
We’re here to help you plan your stay — for any additional inquiries, please contact us at welcome@hazelnut-house.com or +352 26 74 31 13.
Location
What's the exact address of Hazelnut House?
5 Maison, L-6558 Girsterklaus, Luxembourg.
Nestled in nature, Hazelnut House is surrounded by meadows, fields, and forests, making it a perfect retreat.
How can I reach Hazelnut House?
You can reach us easily by car, bus, or train. Free public transportation is available throughout Luxembourg (details below).
Accommodation
How many rooms are available?
We offer ten uniquely designed rooms, each with a warm and special atmosphere.
Do rooms include private bathrooms?
Yes, all rooms feature private bathrooms with walk-in rain showers, salon hairdryers, and complimentary toiletries (shampoo/shower gel and hand soap).
Are pets allowed?
Yes, pets are welcome upon request. Additional fees may apply.
Is the hotel accessible for guests with reduced mobility?
Yes, our Family Church View Room is fully accessible, offering a spacious design and a barrier-free bathroom.
Check-In and Check-Out
What are the check-in and check-out times for the hotel rooms?
Check-in: 3:00 pm – 9:00 pm
Check-out: by 11:00 am
Can I check in early or check out late?
Early check-in (from 1:00 pm) is possible on request for €45 per room.
Late check-out (until 1:00 pm) is possible on request for €100 per room.
What happens if I arrive after 6:00 pm?
Please inform us in advance so we can make arrangements for your arrival.
Opening of the Hotel
When is the hotel open?
The hotel is open to all guests from Wednesdays to Sundays, between March 1st and November 30th. The hotel is closed on Mondays and Tuesdays during this
period.
Is Hazelnut House open year-round for events?
Yes, corporate events, retreats, and group bookings are available year-round (Wednesdays to Sundays), including during the off-season (December 1st – February
28th/29th).
Dining
What are the dining options at Hazelnut House?
Breakfast: 8:00 am – 10:00 am (included in your stay)
Dinner: Wednesdays to Fridays from 7:00 pm, featuring a three-course dinner included in your half-board stay.
What happens on Saturdays?
Afternoon: Coffee and home-baked cakes (2:00 pm – 5:00 pm).
Evening: Tarte Flambée Workshop at 7:00 pm (booking required). Guests prepare and enjoy a three-course meal together.
Can external guests dine at Hazelnut House?
Yes, external guests are warmly welcome to join us for meals by making a reservation via our website (Zenchef).
Breakfast: Thursdays to Sundays, 8:00 am – 10:00 am (reservation required via Zenchef).
Coffee & Cake: Saturdays, 2:00 pm – 5:00 pm (except during private events; please check by email).
Dinner: Wednesdays to Fridays from 7:00 pm – enjoy a seasonal three-course menu (reservation via Zenchef); Saturdays at 7:00 pm Tarte Flambée Workshop (3-course dinner €59 pp; reservation via Zenchef or by email at welcome@hazelnut-house.com).
Can guests bring their own food or drinks?
Please note that food and drinks brought by guests may incur a storage fee of €20/person, except for baby or allergy-related items.
Amenities
Is WiFi available at the hotel?
Yes, free WiFi is available throughout the hotel. However, we encourage a “Digital Detox” experience.
Is parking available?
Yes, we offer free private parking, including electric charging stations (for a fee).
Are massages available?
Yes, relaxation massages can be arranged upon request.
Activities
What can I do around Hazelnut House?
The area is ideal for hiking, cycling, and nature exploration. The renowned Mullerthal Trail passes right by the hotel, offering countless opportunities to
experience Luxembourg’s “Little Switzerland.” For more inspiration, visit our Discover the Surroundings section to explore nearby attractions, trails, and hidden gems.
Does Hazelnut House offer events or workshops?
Yes! We host private and corporate events such as cooking courses, wine seminars, bee safaris, forest bathing, flower workshops, murder dinners, and treasure hunts.
Customized team-building programs and conference room rentals are also available.
Booking and Cancellation Policies
How can I make a reservation?
Book directly via our website (for early bird and flexi rates) or email us at welcome@hazelnut-house.com (early bird rates not available by email).
What are your cancellation policies?
Standard bookings: Free cancellation up to 14 days before arrival.
Flexi rate: Cancellations allowed up to 5 days before arrival.
Early bird rate: Non-refundable.
Extras: Can be canceled up to 14 days before arrival.
Additional Information
Can you accommodate food allergies or intolerances?
Yes, menus can be adjusted for food intolerances if notified during booking.
Is smoking allowed?
Hazelnut House is a non-smoking property. Smoking is permitted outside only in designated areas.
Nearby Access
Is public transportation available?
Yes — public transportation is free in Luxembourg!
How do I get to Hazelnut House?
By bus (free): Hinkel Schiltzhaus Bus Stop – 2.7 km from Hazelnut House
By train (free): Wasserbillig Train Station – 13.4 km from Hazelnut House
By plane: Luxembourg Airport (ELLX) – 38 km from Hazelnut House
Can I plan my route in advance?
Yes, you can plan your route here.
Contact
Email: welcome@hazelnut-house.com (24/7)
Phone: +352 26 74 31 13 (Wed-Sat 09:00 am - 07:00 pm)
Post Adress: 5 Maison, L-6558 Girsterklaus, Luxembourg
