Questions & Answers
Hazelnut House FAQ
Welcome to Hazelnut House’s Frequently Asked Questions page! We’re here to help you plan your stay. For additional inquiries, please contact us at welcome@hazelnut-house.com or +352 26 74 31 13.
Location
Address:
5 Maison, L-6558 Girsterklaus, Luxembourg
Nestled in nature, Hazelnut House is surrounded by meadows, fields, and forests, making it a perfect retreat.
Accommodation
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How many rooms are available?
We offer ten uniquely designed rooms, each with a warm and special atmosphere. -
Do rooms include private bathrooms?
Yes, all rooms feature private bathrooms with walk-in rain showers, salon hairdryers, and complimentary toiletries (shampoo, soap, and body lotion). -
Are pets allowed?
Yes, pets are welcome upon request. Additional fees may apply.
Check-In and Check-Out
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Standard Times:
- Check-in: 3:00 PM – 9:00 PM
- Check-out: By 11:00 AM
- Late check-out (until 1:00 PM) is available for €100 per room.
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Arriving after 6:00 PM?
Please inform us in advance.
Opening of the Hotel
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General Hotel Availability:
The hotel is open to all guests from Wednesdays to Sundays, between March 1st and November 30th. -
The hotel is closed on Mondays and Tuesdays during this period.
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Corporate Events, Retreats, and Group Bookings:
The hotel is available for corporate events, retreats, and group bookings (min. 4 rooms) year-round, from Wednesdays to Sundays, including the off-season (December 1st to February 28th/29th).
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Dining
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Breakfast: 8:00 AM – 10:00 AM (included with your stay)
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Dinner: From 7:00 PM From Wednesdays to Fridays, enjoy a three-course dinner included in your half-board stay.
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Saturday Highlights:
- Afternoon: Coffee and home-baked cakes (2:00 PM – 5:00 PM).
- Evening: Tarte Flambée Workshop at 7:00 PM (booking required). Guests prepare and enjoy a three-course meal together.
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External Guests:
- Coffee and cake (Saturdays, 2:00 PM – 5:00 PM) except during events, you may check by email
- Tarte Flambée Workshop = 3 Course Dinner 59.-pp (Saturdays, 7:00 PM, booking welcome@hazelnut-house.com).
Note: Food and drinks brought by guests may incur a storage fee of €20/person, except for baby or allergy-related items.
Amenities
- WIFI: Free Wifi access throughout the hotel. We encourage a "Digital Detox" experience.
- Parking: Free private parking available with electric charging stations (for a fee).
- Massages: Relaxation massages can be arranged upon request.
Activities
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Nearby Activities:
- Ideal for hiking, cycling, and nature exploration. The renowned Mullerthal Trail passes right by the hotel.
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Events and Workshops:
- Private or corporate events (e.g., cooking courses, wine seminars, bee safaris, forest bathing, flower workshops, murder dinner, thrilling treasure hunt...).
- Customized team-building events with conference room rental.
Booking and Policies
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Reservations:
Book directly via our website (earlybird and flexi rates) or email (early bird not available) us at welcome@hazelnut-house.com. -
Cancellation Policies:
- Standard bookings: Free cancellation up to 14 days before arrival.
- Flexi rate: Cancellations allowed up to 5 days before arrival.
- Early bird rates: Non-refundable.
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Additional Services Cancellation:
Extras can be canceled up to 14 days before arrival.
Additional Information
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Food Allergies:
Menus can be adjusted for food intolerances if notified during booking. -
Smoking Policy:
Hazelnut House is a non-smoking property. Smoking is permitted outside only.
Nearby Acces
- by Air: Luxembourg Airport (ELLX): 38 km
- by free bus: Hinkel Schiltzhaus Bus Stop: 2.7 km
- by train: Wasserbillig Train Station: 13.4 km
Public transportation is free in Luxembourg!
Contact
- Phone: +352 26 74 31 13. 09:00-19:00
- Post Adress: 5 Maison, L-6558 Girsterklaus, Luxembourg
